Refund policy

RETURNS & REFUNDS

We want you to love your Averal Provence soaps. If something isn't right, here's how we'll make it right.

RETURN WINDOW
You have 14 days from the date your order is delivered to request a return.

CONDITION OF RETURNED ITEMS
Because our soaps are personal care products, all returned items must be unused and in their original condition — unopened, sealed, and in their original packaging. For hygiene and safety reasons, we cannot accept opened or used soaps, gift sets with any bar unwrapped, or items returned without their original packaging.

Items that arrive opened or used are not eligible for a refund. For hygiene reasons we are unable to mail these items back, and they will be discarded.

RETURN SHIPPING
The cost of return shipping is the responsibility of the customer. We recommend a trackable service, as we cannot issue a refund for a return we do not receive. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, we cover it completely — at no cost to you. Please contact us within 7 days of delivery at contact@averalprovence.com with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including shipping. You will not be asked to pay the cost of return shipping in these cases.

HOW TO START A RETURN
Email contact@averalprovence.com with your order number and the items you would like to return. We will reply with return instructions and the return address. Please do not send items back before contacting us, as unauthorized returns cannot be processed.

REFUNDS
Once your return arrives, we confirm that the items are unused and in their original condition — unopened and sealed in their original packaging. When that is confirmed, we issue your refund to the original payment method within 5-7 business days. Your bank or card issuer may take a few additional days to post the credit to your account.

EXCHANGES
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you would like instead.

QUESTIONS
Write to us anytime at contact@averalprovence.com. We read every message.

Avec gratitude,
Averal Provence